Help centre

A little help, right here.

Practical guidance for getting started, managing content and working through your website project.

Practical answers

A good place to start.

10 guides

Getting Started

Ask the assistant or contact INFOTS

Find services, packages and published project examples, then request a team follow-up when you need a specific answer.

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Getting Started

How to start a project with INFOTS

Submit your requirements through the project onboarding flow and receive a structured recommendation.

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Getting Started

Plan your website project

The business details, content and decisions that help a new website move from enquiry to launch.

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Billing and Invoices

How invoice balances and payment status work

Understand invoice totals, recorded payments and balance due.

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Website management

Add portfolio work and demo links

Publish a project story, add images and attach the actual public website URL that customers can explore.

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Website management

Publish approved customer reviews

Confirm permission, add the client’s feedback and publish a complete review card on the homepage.

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Website management

Publish, edit or remove a blog

Use your admin panel to add articles, update existing content, schedule a post or remove it from the public website.

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Hosting & email

Check your enquiry confirmation email

What happens after a project form is submitted, where to find the reference and how to check a missing email.

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Hosting & email

Domain, hosting and renewal basics

Know which services keep your website online, who owns the accounts and what happens after the included first year.

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Search & content

Understand SEO setup and your sitemap

How published pages enter the sitemap, what initial SEO setup covers and what search platforms control.

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A specific question?

We’ll help you work it out.

Include the relevant page or enquiry reference when you contact us, so we can understand the issue.

Contact the team