Services/Support & Maintenance
INFOTS / EXPERTISE

Support & Maintenance

Keep your website current, stable and useful with updates and improvements after launch.

Discuss your project
GOOD FIT FOR

Businesses that need a clear point of contact for website fixes, content changes and planned improvements after launch.

Support & Maintenance project interface examples
Design, development and the details that connect.
What we do

Keep the website useful.

A launched website still needs care. Content changes, forms need checking and business requirements develop over time. INFOTS offers support and maintenance based on the website, technology and responsibilities agreed with your team.

We first review the current setup, access, outstanding issues and the way the website is used. That helps define a realistic plan for fixes, routine checks, updates and future improvements.

Support is organised through clear requests and priorities. We distinguish a fault in existing functionality from a new feature so you understand what is covered and what needs a separate estimate.

Considered from the start

Built to be useful.

We connect the customer experience with the controls your business needs behind it.

Bug investigation

Review reported issues, reproduce the problem where possible and apply fixes within the maintenance scope.

Content changes

Update agreed text, images, links and supported content areas when your team needs assistance.

Enquiry checks

Check key forms, notification settings and the contact journeys that matter to the business.

Backup planning

Agree who manages backups, what is retained and the steps needed for a recovery or hosting change.

Performance review

Review selected slow pages, image sizes and loading behaviour when performance work is included.

Access & upkeep

Review supported updates and account access responsibilities, with changes handled according to the agreed environment.

When you need more

Room for the next step.

The plan can include recurring care and larger improvements. Response times and covered hours are confirmed in writing.

Tell us your requirements
  • Scheduled website and form checks
  • Hosting or domain migration assistance
  • Recovery and rollback support
  • New landing pages or content sections
  • Additional modules and integrations
  • Recurring content administration support
  • Technical search and broken-link checks
  • Planned feature improvements after launch
How we work

Clear steps. Reviewable progress.

You know what is being built, where your input is needed and what comes next.

01

Review the setup

Understand the existing website, ownership, access, known issues and third-party dependencies.

02

Agree the support scope

Define included tasks, request channels, priorities, response expectations and separate project work.

03

Handle requests clearly

Review the issue, confirm the action, test the change and explain the outcome.

04

Plan improvements

Use recurring issues and business needs to identify useful next changes and maintenance priorities.

Your project handover

Ready to use.
Ready to manage.

The final deliverables, responsibilities and support period are listed in your proposal.

  • Agreed maintenance responsibilities
  • A defined request and prioritisation process
  • In-scope bug fixes and content changes
  • Checks and updates included in the plan
  • Clear notes on completed work
  • Separate estimates for new features when needed
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Before we begin

A little more clarity.

Useful answers about this service. For a specific requirement, speak directly with INFOTS.

Does maintenance include every new feature?

No. Maintenance covers the tasks listed in the plan. New modules, a redesign or significant new functionality are scoped separately before work begins.

Do you support a website built by another team?

We can review it first. Support depends on the technology, code quality, access and existing issues. The review establishes what we can maintain and any work needed before a plan starts.

Are hosting and domain renewals part of support?

Only when explicitly included. Renewal charges, third-party subscriptions and support fees are separate items unless your agreement states otherwise.

Let’s make it useful

Tell us what you have in mind.

Share the business, the problem and the result you need. We’ll help define the next step.

Start a conversation